Terms of Service - DreamCare Home Solutions

1. Introduction

Welcome to DreamCare Home Solutions Pvt. Ltd. By accessing our website, mobile application, or using our services, you agree to be bound by these Terms of Service. These terms govern your relationship with DreamCare regarding the home subscription model and various home maintenance services provided by us.

2. Specific Service Terms

Service Guarantee

All work conducted by our professionals comes with a 7-day quality guarantee. If issues arise from the same service within this period, we will address them at no extra cost.

Liability Coverage

In case of accidental damage caused by the company's professional during service delivery, compensation of up to ₹3,000 will be provided following an internal assessment.

Dynamic Pricing

Price rates for materials and additional services are subject to fluctuation and may be changed at any time by the company without prior notice.

Dispute Resolution

In the event of any dispute between the company, members, and vendors, all parties agree to resolve the matter through mutual understanding and good faith discussions instead of pursuing legal proceedings.

Labour Discount Cap

Subscribers can avail of a maximum cumulative labour discount of up to ₹10,000 under the standard subscription plan.

Membership Policy

Once activated, memberships are non-cancellable and non-refundable. The subscription is tied to the registered individual and the verified address.

Location Restrictions

Membership is tied to the registered house address and cannot be used at multiple locations. Any change in registered address must be formally updated in our records.

3. User Responsibilities

To ensure smooth service delivery, users must:

Provide accurate information during registration.
Ensure a safe working environment for our professionals.
Verify the identity of the professional before allowing entry.
Make payments for materials used during the service immediately upon completion.

4. Limitation of Liability

DreamCare Home Solutions shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or the inability to use our services beyond the liability coverage mentioned in Section 2.

5. Contact Information

If you have any questions regarding these Terms, please contact us at:

DreamCare Home Solutions Pvt. Ltd.
B/17, Ghanshyam Avenue,
Opp.C.U.Shah College, Income Tax,
Ashram Road, Ahmedabad - 380014.
Email: dchomesolutions@dreamcarehomesolutions.com
Phone: +91 90995 44433